At Punny Puns Books and Games, we want you to have an exceptional customer experience and be happy with your purchase.

If you are unhappy with your purchase or believe there was a mistake, please contact Customer Service at contact@punnypuns.com

All sales are final due to the following: we offer free shipping and it's too difficult to provide a refund when we already pay for shipping for the customer, all of our products are high quality products, we offer many freebies such as a reading map and stickers, and we provide many discounts across the board on on our high quality, custom, original books and games. 

For all those reasons there are no refunds, however we work with customer depending on the particle situation. Our top priority is to provide a brighter future for the next generation. At the same time, we are trying to run a business. 

We will work with customers on returns if there is an error or if we made a mistake on an order.

Important Return Notes and Exceptions:

Returned books and products, merchandise must be unused with the original packaging.

• Any item that has been used is NOT eligible for return.
• The original shipping charges are NOT refundable.
• Returns will receive a refund issued in the original form of payment.

If you received a damaged package please email us at contact@punnypuns.com

Defective and Damaged Items

If any of your items arrive damaged, you have one (1) month from the time of purchase to contact us at contact@punnypuns.com for assistance.

Please include a photo of the damage or defect.

Missing Items in Shipment

If you receive a package and there is a missing item, please contact us at contact@punnypuns.com to properly handle your claim.

Lost or Stolen Shipments

If you believe your package has been lost or stolen we will provide support via contact@punnypuns.com